Refund policy

Return & Refund Policy

At NUVEXILO, you can request a return within 14 days after receiving your order, without giving a reason.

How to request a return

Email supportnuvexilo@gmail.com within this period with your order number and a clear statement that you wish to return your purchase. We will provide the return address and instructions.

You must send the items back within 14 days after notifying us. Keep your proof of postage.

Condition of returned items

You may inspect and try on your items as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to check their nature, characteristics and functioning.

Please include the original tags and packaging where possible. Missing packaging does not automatically remove your statutory right of withdrawal.

Return shipping

Customers pay the direct return shipping costs for change-of-mind returns. If an item is defective, damaged or incorrect, we cover the necessary return costs where required by law.

Damaged, defective or incorrect items

Contact supportnuvexilo@gmail.com with your order number and details of the problem. Photos are helpful where available.

We will arrange an appropriate solution in accordance with your statutory rights. Your rights relating to defective goods are not limited to the 14-day withdrawal period.

Refunds

For a valid withdrawal, we will refund you within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever happens first.

Refunds are made to your original payment method without a refund fee. If you withdraw from the entire order, we also refund any standard delivery charges originally paid. Additional charges for a premium delivery option are not refundable.

Your payment provider may need additional time to display the refund.

Exceptions

Legal exceptions may apply, including clearly personalised products and sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not affect your rights if goods are faulty or incorrect.

Existing orders

Orders placed before this policy was updated remain subject to the return terms provided at the time of purchase. Nothing in this policy limits your statutory consumer rights.

Contact

NUVEXILO Customer Support
supportnuvexilo@gmail.com