Terms of service
NUVEXILO — TERMS OF SERVICE
1. Introduction
Welcome to NUVEXILO.
These Terms of Service govern your use of our website, https://nuvexilo.be, and any purchases made through our online store.
Throughout these Terms, “NUVEXILO,” “we,” “us,” and “our” refer to the operator of the NUVEXILO online store.
By using our website or placing an order, you agree to these Terms of Service. Nothing in these Terms limits or excludes your mandatory rights under applicable consumer protection laws.
Our online store is powered by Shopify, which provides the e-commerce platform used to display products and process orders.
2. Business Information
Store name: NUVEXILO
Website: https://nuvexilo.be
Customer support email: supportnuvexilo@gmail.com
Country of business: Belgium
For questions regarding products, orders, payments, delivery or returns, please contact our customer support team.
3. Products and Availability
NUVEXILO offers clothing, fashion accessories and related products through its online store.
We make reasonable efforts to provide accurate product descriptions, photographs, sizes, colors and availability information.
However, actual colors may vary slightly depending on screen settings, lighting and photography.
Product availability may change without notice.
If a product becomes unavailable after an order has been placed, we will contact you to discuss an appropriate solution, including a refund where required.
Customers are responsible for selecting their preferred product size, color and design before completing a purchase.
Any applicable legal rights regarding products that are faulty, damaged, incorrect or not as described remain unaffected.
4. Prices and Payments
Product prices are displayed in the currency shown on our website or at checkout.
Applicable taxes, shipping charges and other mandatory costs will be disclosed before you confirm your order, in accordance with applicable law.
We may update product prices or promotions at any time. Such changes will not affect orders that have already been accepted.
Payments are processed using the payment methods available at checkout.
NUVEXILO uses Shopify and supported payment service providers to facilitate secure online transactions.
Orders may be subject to verification or fraud prevention checks.
We reserve the right to decline or cancel an order for legitimate reasons, such as unavailable stock, suspected fraud or a clear pricing error, subject to applicable law. If payment has already been collected for a cancelled order, the appropriate amount will be refunded.
5. Orders and Order Confirmation
By placing an order, you confirm that the information provided is accurate and complete.
After placing your order, you will normally receive an order confirmation at the email address provided during checkout.
An order is accepted when we confirm acceptance, subject to applicable consumer law.
Customers should review their order details carefully before completing payment.
If you notice an error in your order, contact supportnuvexilo@gmail.com as soon as possible.
We will make reasonable efforts to assist with changes or cancellations where possible. This does not affect your statutory right of withdrawal.
6. Shipping and Delivery
NUVEXILO currently focuses on deliveries to eligible European destinations.
Available delivery countries and shipping methods are determined by the options displayed during checkout.
Our usual estimated delivery time is 8–14 days, unless another estimated timeframe is communicated for a specific product or order.
Delivery estimates may vary depending on the destination, product availability, supplier processing and shipping carrier.
If delivery is delayed, we will assist you and respect your rights under applicable consumer protection laws.
Shipping costs, where applicable, are displayed before your order is confirmed.
An order containing products from different suppliers may arrive in separate packages.
Where we arrange the carrier, the risk of loss or damage remains with us until the goods are received by you or a third party designated by you, other than the carrier, as required by law.
If your order has not arrived within the agreed delivery period, please contact us so that we can investigate and arrange an appropriate resolution.
7. Returns and Right of Withdrawal
Customers purchasing as consumers generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, contact us at:
supportnuvexilo@gmail.com
Include your order number and a clear statement that you wish to withdraw from your purchase.
You must return the goods within 14 days after informing us of your decision to withdraw.
Customers may inspect and try on products in the same way they would in a physical shop.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
For change-of-mind returns, customers are responsible for direct return shipping costs where they have been informed of this obligation before purchase.
For eligible withdrawals, we will refund the payments due within 14 days after receiving your withdrawal notification. We may withhold reimbursement until the returned goods or proof of return shipment has been received.
Refunds will generally be processed using the original payment method without additional refund fees.
Where required by law, standard outbound delivery charges will also be reimbursed when the entire order is withdrawn.
Certain statutory withdrawal exceptions may apply, including to clearly personalized goods and specific sealed hygiene products after unsealing.
For complete details, please consult our Return & Refund Policy.
Nothing in this section limits your statutory rights if a product is faulty, incorrect or not as described.
8. Damaged, Incorrect or Defective Products
If an item arrives damaged, defective, incorrect or otherwise does not conform to the contract, please contact us at supportnuvexilo@gmail.com.
Include your order number and a description of the issue. Photographs may help us investigate the problem.
We will provide an appropriate solution in accordance with applicable law.
Consumers in the European Union are entitled to a legal guarantee of at least two years for goods that do not conform to the contract, subject to applicable national rules.
Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction or a refund.
These legal rights are separate from, and are not limited by, our 14-day return policy.
9. Discounts and Promotions
NUVEXILO may offer promotional discounts, discount codes, seasonal sales and special offers.
Each promotion is subject to its stated eligibility requirements, start and end dates, and other applicable conditions.
Some promotions may be applied automatically at checkout.
For a promotion offering 15% off a second eligible item, the discount applies according to the qualifying products and conditions configured for that promotion.
Discount codes are not guaranteed to combine with other offers.
Expired promotions or discount codes cannot be redeemed.
Promotional conditions may be updated for future purchases. Changes will not retroactively affect orders already accepted.
10. Customer Accounts
Customers may be able to create an account or complete purchases as guests, depending on the available checkout options.
If you create an account, you are responsible for protecting your login credentials and keeping your information accurate.
You must notify us if you believe your account has been accessed without authorization.
We may restrict accounts used for fraudulent, unlawful or abusive activity, where permitted by law.
11. Intellectual Property
The NUVEXILO name, original website design, store branding and original content are protected by applicable intellectual property laws.
Images, graphics, trademarks and other content belonging to third parties remain the property of their respective owners.
You may use our website for lawful personal shopping purposes.
Unauthorized reproduction, distribution or commercial use of protected content is prohibited unless permitted by law or by the rights holder.
12. Website Use
You agree not to use our website for unlawful purposes.
You must not attempt to interfere with the website’s security, access restricted systems without authorization, introduce malicious software or engage in fraudulent transactions.
We may take reasonable measures to protect our website, customers and services.
13. Privacy and Personal Data
Your privacy is important to us.
Personal information collected through our website and checkout is handled in accordance with applicable data protection laws, including the General Data Protection Regulation where applicable.
Please review our Privacy Policy for information about how personal data is collected, used, shared and protected.
Shopify and relevant service providers may process information necessary to operate our online store and fulfill orders.
14. Third-Party Services
Our website may use third-party services for payments, website hosting, delivery, analytics or other store functions.
Such services may be subject to their own terms and privacy policies.
Nothing in this section reduces NUVEXILO’s responsibilities as the seller under applicable consumer law.
15. Website Availability and Information
We aim to keep our website available and product information accurate.
Occasionally, the website may experience technical interruptions, maintenance or information errors.
We may correct website errors and update information where necessary, while respecting existing contractual obligations and consumer rights.
16. Liability and Consumer Protection
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms removes your statutory rights relating to delivery, product conformity, remedies for defective goods or withdrawal from eligible distance purchases.
Where permitted by law, NUVEXILO is not responsible for losses caused solely by circumstances outside our reasonable control.
Any limitation of liability applies only to the extent permitted by applicable law.
17. Complaints and Customer Support
If you have a complaint, please contact:
NUVEXILO Customer Support
Email: supportnuvexilo@gmail.com
Website: https://nuvexilo.be
Please include your order number, where applicable, and a description of your concern.
We aim to handle customer concerns fairly and within a reasonable period.
If a dispute cannot be resolved directly, consumers may have access to competent consumer protection authorities, mediation services or other legally available dispute resolution procedures.
18. Governing Law
These Terms are governed by Belgian law, to the extent permitted by applicable law.
If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections provided by the law of your country of habitual residence where such protections apply.
Any disputes will be handled by the competent courts or dispute resolution bodies in accordance with applicable law.
19. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our business, website, policies or legal requirements.
The most recent version will be available on our website.
Changes will generally apply to future orders and will not remove rights already acquired under an existing contract.
20. Contact Information
For questions about these Terms of Service, purchases or customer support, please contact:
NUVEXILO
Website: https://nuvexilo.be
Email: supportnuvexilo@gmail.com
Instagram: https://www.instagram.com/nuvexilo/
Country of business: Belgium
Thank you for shopping with NUVEXILO.